FREQUENTLY ASKED QUESTIONS

Delivery Information

What is Paladone’s minimum order/shipping policy?

Our minimum order is $300.  Shipping costs will be calculated at checkout based on your zipcode.  We ship UPS ground unless otherwise noted.  All orders of $500 or more come with free shipping.

When will my order be delivered?

Paladone work on a 5 working days’ order processing cycle. Therefore, if your order is placed on day 1 it will be delivered day 5. This can change in peak season.

Returns

We accept returns for damaged, faulty or missing goods.  You can cancel your order and receive a refund if you notify us within 30 days of receiving your order.

Pre Order

Can I pre-order/forward order/back order products that aren’t in stock?

Yes, items available for pre-order are clearly labelled and you can add them to your basket like any other product.

  • Pre order items have a zero value at checkout, you will be contacted for payment prior to delivery

Sales Channels

Can I sell Paladone products on marketplaces such as Ebay or Amazon?

We are no longer accepting customers who sell on online market places (i.e. eBay or Amazon), please abide by this request. If you are found to be selling on any of the sites below your account will be suspended;

  • Ebay
  • Amazon
  • Rakuten
  • Jet.com
  • Sears.com
  • Walmart.com

Can I sell Paladone products on marketplaces such as Facebook or Instagram?

We are no longer accepting customers who operate solely on Social Media, please abide by this request. If you are found to be selling on any of the sites below without another platform your account will be suspended. 

• Facebook

• Instagram

• Pinterest

Can I sell products overseas?

If you plan to sell our products oversees please contact us first and let us know which territories you plan to sell into. Some of our products are subject to licensor restrictions, so it is important that you seek our advice on this before exporting our products outside the US. 

Payment

How do I pay for my order?

Once you have placed your order through the website you will be sent an invoice either before the goods have been sent (if paying pro-forma) or after they have been sent (if set-up with a credit account). Pro-forma invoices are usually emailed to avoid delays; credit invoices are normally sent through the post unless you state you would like them emailed. Please arrange for the invoice to be paid within the relevant payment term.  Contact our accounts team with any questions accounts@paladone.com.

Media Assets

How can I access high res images?

You can find all the product photography here.

How do I access product videos?

You can view our YouTube videos here and subscribe to our channel to receive our latest uploads. You'll also be able to grab the embed link from these pages.

If you would like to be sent the actualvideo files (hi res) for your website or social media please email videos@paladone.com